Honesty      Trust      Respect      Concern      Love

Clinical Administrator

• Full-time, Ongoing.
• Based at Lower Plenty  
• $67,553.68 - $73,705.02 per annum, plus super
• 17.5% annual leave loading and generous salary packaging options
• Progressive Workplace Flexibility options that enable genuine work life balance

About Odyssey House Victoria:
Odyssey House Victoria (OHV) is a place of hope and positive change for individuals working towards breaking their pattern of addiction. At Odyssey House we believe that every person should have the opportunity to change and grow. Our diverse teams work with individuals, families, and communities to reduce alcohol and other drug (AOD) use, improve mental health, and reconnect people to their family and the community. OHV is a dynamic and fast-growing organisation committed to excellence in service provision and innovation in responding to alcohol and other drugs use problems.

About our Therapeutic Community – Lower Plenty:
OHV’s adult residential rehabilitation program at Lower Plenty provides live-in treatment for individuals, couples and parents with their children (aged 0-12 years old). Operating as a therapeutic community, the values-based program provides a structured environment where up to 143 residents and 30 staff work together to help people make changes and choices on their pathway to recovery.


About this Opportunity:
You will provide administrative support to the Clinical Services Team to assist in their case management of clients and ensure their understanding of clinical systems. The key purpose of the position is to ensure that best practice processes are applied in the collection, communication, dissemination and tracking of resident related records.
 

Key areas of focus:

• Clinical Administration
• Data Entry and Audit
• Quality

Duties include but are not limited to…

• Provide administration support to the Clinical Services Team and management
• Coordinate the written communication activities of Clinical Services Team members as they relate to the case management of residents.
• Audit resident exit processes.
• Respond to enquiries from treating client GPs and/or relevant external agencies.
• Respond to FOI requests and subpoena file preparation.
• Conduct regular audits of the TC resident database, ensuring information is accurate.
• Ensure documentation on the OHV resident database is up-to-date and consistent with data collection requirements.
• Ensure rigour and structure in practice, good record keeping, and file management (including medical records).

For a copy of the position description which outlines the full list of responsibilities, please click HERE.

A week in the role:
If you were here last week, you would have:

• Attended a Clinical Meeting and provided feedback regarding any issues relating ACSO or Redicase.
• Maintained ACSO and Redicase files, uploading and closing files when residents have completed treatment or exited.
• Applied for funding extensions for residents where applicable.
• Responded promptly to external requests for information in accordance with Freedom of Information and Privacy Policies.

• Enjoyed daily delicious resident prepared lunch alongside your colleagues and residents.

Key Selection Criteria:
We are looking for detail orientated and dynamic Administrator to support our Clinical Services Team within the Residential Therapeutic Community.

To be successful in this role, you must…

1. A Cert 3 or Cert 4 in Business Administration and/or relevant work experience.  
2. Hold a current Victorian Drivers License.
3. Have demonstrated knowledge and experience in office administration, including database management, record keeping methods and administrative procedures, and an understanding of confidentiality and privacy protocols.
4. Strong organisation and highly developed communication skills (both written and verbal), with a consultative approach to addressing issues.
5. Be able to show initiative and capacity to work adaptively to meet changing organisational needs.
6. Demonstrated commitment to teamwork, and an openness to giving and receiving feedback.
7. Confident, friendly, professional approach, with the ability to relate to professionals and deal with challenging people and situations.

For a copy of the position description which outlines the full list key selection criteria, please click HERE.
 

What we can give YOU!

In return we are committed to offering you an inclusive and transparent workplace culture where our people can develop to be their very best by:  

• Ongoing learning and development opportunities
• Providing work that is meaningful and challenging, with career development opportunities through project and secondment opportunities and succession planning
• Providing career pathways across diverse OHV programs.
• Access to 24/7 counselling through our Employee Assistance Provider (EAP)
• Generous leave options such as 48/52 Purchase Leave, Study Leave and Sabbaticals
• Flexible working arrangements such as, school-orientated part-year hours and monthly RDO’s for full-timers (arrangements will vary based on role requirements).
   

Application information

Please apply directly via our careers website (applications via external recruitment websites or via email will not be considered)

Applications should be addressed to Adam Turvey and include your CV and a cover letter addressing the key selection criteria. 

If you have any questions relating to the position, please contact Adam Turvey, Team Leader – Clinical on aturvey@odyssey.org.au or (03) 9430 1836.  
 
We will be assessing applications on a rolling basis and suitable candidates will be shortlisted immediately. This role will close once a suitable candidate has been selected which may be prior to the application deadline, so please don’t wait to apply! 

Our commitment to diversity

At OHV we value diversity and believe that a range of backgrounds brings a variety of ideas, perspectives and experiences that will enhance our effectiveness. We promote a workplace that actively seeks to include, welcome and value unique contributions by encouraging people with disability, Aboriginal Australians, LGBTQIA, young people and people from culturally diverse backgrounds to apply for this position.

Safety screening

OHV is committed to child safety and is a child safe organisation. All OHV employees must undergo Police Records and Working with Children Checks. Any person issued with a negative notice on their Working with Children Check will not be eligible for employment with us.

Mandatory COVID vaccinations

In line with OHV's Mandatory Vaccination Policy, all Odyssey House Victoria staff are required to hold Fully Vaccinated (Boosted) status, having also received the Booster Vaccination. Evidence of this minimum of three (3) COVID-19 vaccinations will be requested during the onboarding process and offers will be rescinded where such evidence cannot be provided.
 

All Odyssey House Victoria sites are smoke free for all employees.