Honesty     Trust      Respect     Concern      Love 

Receptionist & Office Administrator - NW 

• Part-time (0.8 FTE), Permanent 

• Based in Footscray.  

• $41.2988 gross per hour, plus super.   

• 17.5% annual leave loading and generous salary packaging options 

• Flexible hours available, can be worked over 4 or 5 days as agreed by with manager 

About Odyssey Victoria: 
Odyssey Victoria (OV) is a place of hope and positive change for individuals working towards breaking their pattern of addiction. At Odyssey Victoria we believe that every person should have the opportunity to change and grow. Our diverse teams work with individuals, families, and communities to reduce alcohol and other drug (AOD) use, improve mental health, and reconnect people to their family and the community. OV is a dynamic and fast-growing organisation committed to excellence in service provision and innovation in responding to alcohol and other drugs use problems. 

Role Purpose: 

The key purpose of the Receptionist & Office Administrator position is to coordinate and provide an effective administrative and reception service to complement program delivery. The Receptionist & Office Administrator is responsible for coordinating a range of administrative tasks, reception duties and other office support tasks. 

 
Key areas of focus:  

• Undertake general client reception duties including but not limited to: Greeting visitors and clients and notifying relevant staff of arrivals · Answering telephone calls in a courteous and timely manner  

• Responding to, and directing, enquiries to the appropriate service  

• Maintaining a clean and inviting environment at reception  

• Maintaining a supply of current brochures for client reference  

• Accepting and distributing deliveries to relevant staff members  

• Sorting and distributing mail and maintaining the mail register  

• Other general client reception duties as required 

• Maintaining admin files, storage, disposal and filing systems in accordance with Odyssey Victoria Document Control Policy including log books, financial documents etc.  

• Maintain client and staff areas, ensuring they are functional and well presented  

• Managing the room, vehicle, EV charger and other online booking systems for the Footscray site  

• Distributing incoming and outgoing correspondence and other relevant information / messages  

• Controlling and balancing petty cash for the relevant site  

• Invoice preparation and coding for approval and processing.  

• Assisting the Facilities & Fleet Coordinator to maintain the Northwest fleet cars as needed, including arranging cleaning and updating log books.  

• Assist in the coordination of Footscray hub site leadership meetings, including but not limited to, scheduling, recording meeting minutes and updating agenda with progress on action items.  

• Coordinate the creation and updating of process documents (emergency procedures, site-based manuals, documents regarding responding to aggressive clients etc.) and in conjunction with on site management, implement the new or revised process.  

• Assisting the Facilities & Fleet Coordinator to arrange and manage Footscray Hub site repairs and maintenance if required.  

• Liaising with Property Managers and tradespersons around facility maintenance for relevant sites if required.  

• Coordinate communication with other tenants and neighbors regarding site based matters. 

Key Selection Criteria:  

To be successful in this role, you must…  

1. Demonstrated knowledge and experience in office administration, including knowledge of confidentiality and privacy protocols, record keeping methods and administrative procedures.  

2. Experience with basic financial administration, ie petty cash and invoice coding.  

3. Strong organisational and highly developed communication skills (both verbal and written) with a consultative approach to addressing issues.  

4. Ability to work independently and take initiative.  

5. An ability and willingness to contribute and work effectively in a team environment, including being open to giving and receiving feedback.  

6. Ability to take initiative and capacity to work independently, adapting to changing organisational needs.  

7. Excellent customer service skills including the ability to relate and respond to challenging people and situations. A positive, friendly and optimistic attitude. 

For a copy of the position description which outlines the full list of responsibilities and key selection criteria, please click HERE (http://odyssey.org.au/wp-content/uploads/2026/10/POSCS3156-Receptionist-Office-Administrator-NW.pdf). 

What we can give YOU! 

In return we are committed to offering you an inclusive and transparent workplace culture where our people can develop to be their very best by:   

• Ongoing learning and development opportunities  

• Providing work that is meaningful and challenging, with career development opportunities through project and secondment opportunities and succession planning  

• Providing career pathways across diverse OV programs.  

• Access to 24/7 counselling through our Employee Assistance Provider (EAP)  

• Generous leave options such as 48/52 Purchase Leave, Study Leave and Sabbaticals  

• Flexible working arrangements such as monthly RDO’s for full-timers (arrangements will vary based on role requirements). 

In addition to the above, staff will also be provided monthly Clinical Supervision sessions for professional development and personal wellbeing. 

Application information 

Please apply directly via our careers website (applications via external recruitment websites or via email will not be considered) 

Applications should be addressed to Operations Manager Northwest and include your CV and a cover letter addressing the key selection criteria.  

If you have any questions relating to the position, please contact Olivia Nichols, Operations Manager Northwest on, ONichols@odyssey.org.au.  
 

We will be assessing applications on a rolling basis and suitable candidates will be shortlisted immediately. This role will close once a suitable candidate has been selected which may be prior to the application deadline, so please don’t wait to apply!  
 

Our commitment to diversity 

At OV we value diversity and believe that a range of backgrounds brings a variety of ideas, perspectives and experiences that will enhance our effectiveness. We promote a workplace that actively seeks to include, welcome and value unique contributions by encouraging people with disability, Aboriginal Australians, LGBTQIA, young people and people from culturally diverse backgrounds to apply for this position. 

Safety screening 

OV is committed to child safety and is a child safe organisation. All OV employees must undergo Police Records and Working with Children Checks. Any person issued with a negative notice on their Working with Children Check will not be eligible for employment with us. 

All Odyssey Victoria sites are smoke free for all employees